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CP&S and Microdyne Outsourcing partner to deliver 24/7 reverse logistics services

BOCA RATON – Microdyne Outsourcing, Inc., and CP&S, Inc., today announce a partnership which provides their customers with access to a scalable services infrastructure for reverse logistics, supply chain management and customer care. The partnership brings together two market leaders to create a services platform that incorporates best-of-breed technologies, processes and skills, to ensure that service level agreement performance is met and exceeded.

Service delivery is enabled by linking CP&S' computer service parts inventory and asset management services with Microdyne's state-of-the-art regional logistic hubs and depot repair facilities. Services are available 24/7 and cover in-warranty and out-of-warranty programs. CP&S maintains warranty authorizations with all major manufacturers and provides service for over 200 manufacturers' products, providing customers with extensive multi-vendor management through a single, reliable source.

Logistics and depot repair services, delivered through Microdyne, include product repair, product refurbishment, supply chain management, warehousing, same-day parts shipping, inventory management and stock rotation. Equipment covered includes PCs, printers, external storage devices, point-of-sale systems, data communications and broadband equipment, wireless products, digital cameras and more. Contact center services, delivered through Microdyne, include order fulfillment, pre- and post-sales support, return merchandise authorization (RMA) processing, warranty administration and outbound telemarketing, as well as hardware/software help desk services.

"Many of our business partners and direct customers require a total solution that includes technical support and customer care for less than the cost of performing these services in-house," said Richard Parkes, President and CEO of CP&S. "Through our partnership with Microdyne, we can accelerate the benefits in these areas, providing fast and predictable hardware problem resolution through extensive supply chain management. The integration of Microdyne's world class reverse logistics and depot repair services with CP&S' on-site services sets a new standard for our industry."

"Our customers win by gaining access to a comprehensive portfolio of services – from inventory provisioning and supply chain management to reverse logistics, depot repair and contact centers – through a single source solution, with a simplified single point of contact," added John M. Oakes, President of Microdyne Outsourcing. "CP&S brings unparalleled value to our customers through their extensive parts management solutions. We are delighted to partner with CP&S and look forward to jointly serving our new and existing customers."

About CP&S

CP&S, Inc. is a leading provider of service parts fulfillment and asset management services for computer manufacturers, OEMs and service providers, technology leasing companies and Fortune 500 companies that maintain their own IT systems. Founded in 1994 as both a parts leasing organization and a low cost provider of service parts, the company's financial and computer product expertise lead to innovative new services combining these distinct disciplines. CP&S is recognized as a premier provider of multi-vendor IT services, delivering superior resolution to client/server hardware challenges. CP&S is headquartered in Boca Raton , FL. http://www.cpsparts.com.

About Microdyne Outsourcing

Founded in 1991, Microdyne Outsourcing, Inc. is an award-winning 24/7 technical support services firm, offering reverse logistics, depot repair and refurbishment, contact center technical support, customer care, and electronic support solutions from multiple worldwide facilities. Its clients are well-known technology organizations that provide a variety of hardware, software and services to businesses and end-users. Headquartered in Torrance , California , Microdyne Outsourcing has operations in Columbus , Ohio , Orono , Maine and a joint venture contact center operation in the Netherlands . http://www.microdyne.com.

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